Your Privacy Is Our Priority

This Privacy Policy ("Policy") applies to users of q5bet's website, mobile version, and all related services ("Platform"). It describes what personal information is collected, why it is collected, how it is used, who it is shared with, and your rights regarding that information.

By using the q5bet platform, you are considered to have agreed to all the terms of this Policy. This Policy may be updated from time to time; continuing to use the platform after an update will be considered acceptance of the revised Policy.

2.1 Information You Provide Directly

When you create an account or log in to q5bet, the information you provide may include:

• Full name
• Date of birth (for age verification purposes)
• Email address
• Mobile number
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Copies of identity verification documents

2.2 Automatically Collected Information

When you browse or use our platform, certain technical information is recorded automatically:

• IP address and device identification data
• Browser type and version
• Operating system
• Duration and path of page visits
• Referral source
• Cookies and session data

2.3 Transaction Information

A record of each of your deposits, withdrawals, and betting activities is stored in our system. This includes:

• Transaction date and time (BST, UTC+6)
• Transaction amount and currency (Bangladeshi Taka)
• Details of the payment method used
• Game or bet type
• Rewards and bonus history

q5bet uses your information only for the following legitimate purposes:

• Account management: To handle registration, authentication, and account security.
• Service delivery: To process gaming services, deposits, and withdrawals.
• Age and identity verification: To ensure accounts belong only to those aged 21 or older.
• Customer support: To resolve your issues via 24/7 live chat or email.
• Fraud prevention: To detect unusual transactions and unauthorized access.
• Responsible gaming: To monitor potentially problematic gaming behavior and provide necessary support.
• Service improvement: To enhance user experience and platform performance.
• Legal compliance: To comply with applicable laws and regulations.

4.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. q5bet uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security.
• Performance cookies: To analyze which pages are used most.
• Functional cookies: To remember your preferences and settings.

4.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly. We respect your preferences and aim to use only necessary cookies.

q5bet does not sell your personal information. Information may be shared in the following limited circumstances:

• Payment processors: Information necessary to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment service providers.
• Technology partners: Technology providers engaged to operate the platform may use information only within the scope of their specific function.
• Legal authorities: Information may need to be provided to government authorities when required by applicable laws of Bangladesh or judicial orders.
• Fraud prevention agencies: Limited information may be exchanged with recognized agencies to prevent illegal activity.

6.1 Technical Security

q5bet applies industry-standard security measures to protect your information:

• SSL encryption: All data transmission between your browser and our servers is encrypted.
• Data encryption: Stored sensitive information is secured with strong encryption technology.
• Access controls: Only authorized staff may access your information for specific, necessary purposes.
• Regular security audits: Regular audits are conducted to identify and address security vulnerabilities on the platform.
• Firewall and intrusion detection: Advanced systems are deployed to prevent unauthorized access and cyberattacks.

6.2 Organizational Security

In addition to technical measures, security is also ensured at the organizational level:

• Staff training to strictly follow data protection policies.
• A need-to-know principle for accessing personal information.
• A rapid response procedure in place for data protection breaches.

q5bet retains your personal information only for as long as necessary. The specific periods are as follows:

• Account-related information: For as long as the account is active and for as long as required to meet legal obligations after it is closed.
• Transaction records: For the period required by financial regulations.
• Customer support communications: For a limited period for dispute resolution and quality improvement purposes.
• Technical logs: For a short period as required for security monitoring.

Once the specified period has passed, data is securely deleted or anonymised.

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information in your profile.
• Right to erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to restrict processing: The right to request that the use of your information be limited in certain cases.
• Right to data portability: The right to receive your information in a structured format.
• Right to object: The right to object to the processing of your information for specific purposes.

q5bet strictly prohibits accounts for anyone under the age of 21. Our platform is for those aged 21 or older only.

Age verification during registration is mandatory. If we are informed or identify on our own that a user is under 21, that account will be immediately suspended and all associated information will be deleted.

We do not intentionally collect any personal information from minors.

q5bet reserves the right to amend this Privacy Policy as needed. For any significant changes:

• The updated Policy will be published on this page.
• Registered users will be notified by email or through a notification on the platform.
• Continuing to use the platform after a change will be considered acceptance of the new Policy.

We recommend visiting this page regularly to stay up to date with the latest Policy.

Some third-party services are integrated into the q5bet platform — such as payment gateways and game provider software. These third parties have their own privacy policies, and their own terms apply when using their services.

q5bet is not responsible for the data collection or usage practices of third parties. You are encouraged to review their privacy policies directly.