q5bet Terms and Conditions

Introduction & Applicability

These terms and conditions ("Terms") apply to the use of the q5bet platform and all its services. When you register, log in, or use any service on q5bet, you automatically agree to abide by these Terms.

q5bet operates a safe and reliable online gaming platform for players in Bangladesh. Our goal is to provide the best gaming experience on the basis of transparency and fairness. These Terms define the legal relationship between us and you, and clarify the rights and responsibilities of both parties.

1.1 Age & Identity

To open an account and use services on q5bet, you must be at least 21 (twenty-one) years of age. No one below this age limit is permitted to register. 21+

By accessing the platform, you confirm that:

• You are at least 21 years of age.
• You are operating the account in your own name and for your own benefit.
• All information you have provided is true, accurate, and up to date.
• You hold only one q5bet account.

1.2 Geographic Restrictions

Our services may not be available outside certain regions. It is entirely the user's own responsibility to comply with local laws in their area. q5bet does not bear any legal liability based on a user's geographic location.

2.1 Registration Process

When registering on q5bet, you must provide accurate and complete personal information. Each individual may create only one account. Attempting to create multiple accounts may result in all associated accounts being suspended or closed and any deposited funds being forfeited.

We may request identity verification documents (national ID card, passport, or birth certificate) at any time. Failure to submit documents may result in restricted account activity.

2.2 Login Credential Security

It is your responsibility to keep your account password and login details completely confidential. Sharing this information with any other person is strictly prohibited. If you suspect any unauthorized access to your account, notify our support team immediately.

2.3 Account Closure & Suspension

q5bet reserves the right to suspend or close an account without notice in the following circumstances:

• Providing false information.
• Operating multiple accounts.
• Abusing the bonus system.
• Engaging in fraudulent or illegal activity.
• Violating any clause of these Terms.

3.1 Deposit Terms

To deposit funds on q5bet, you must use our supported payment methods. Currently accepted methods are: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).

All deposited funds must come from your own bank account or mobile banking. Deposits from third parties are strictly prohibited.

3.2 Withdrawal Terms

The following conditions must be met before requesting a withdrawal:

• Minimum withdrawal amount is ৳1,000.
• Account verification (KYC) must be completed.
• Applicable bonus wagering requirements must be fulfilled.
• Withdrawals can only be made to the same method used for the deposit.

3.3 Transaction Verification & Disputes

All transaction records held by us will be considered final. If you have a dispute regarding any transaction, notify our support team immediately. Disputes not raised within 30 days of the transaction date will not be accepted.

If money laundering or suspicious financial activity is detected, q5bet reserves the right to immediately suspend the relevant account and notify the appropriate authorities.

4.1 Welcome Bonus

q5bet offers an attractive welcome bonus for new members. A 200% bonus on the first deposit is available up to a maximum of ৳5,000.

The bonus is not directly withdrawable. To withdraw bonus funds, the wagering requirements must be met.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times, calculated on the bonus amount only — not on the deposit amount.

The following conditions also apply:

• If wagering requirements are not met within the time limit, the bonus will be cancelled.
• The ability to use bonus bets on certain games may be limited.
• Multiple bonuses cannot be active at the same time.
• Bonus terms and conditions may be changed at any time.

4.3 VIP Program

q5bet's VIP program has four tiers, each offering a weekly cashback:

• Bronze — up to 0.3% weekly cashback.
• Silver — up to 0.6% weekly cashback.
• Gold — up to 0.9% weekly cashback.
• Platinum — up to 1.2% weekly cashback.

It is possible to advance to a higher tier through regular active gaming activity. q5bet reserves the right to change VIP benefits.

5.1 Prohibited Activities

Any of the following activities are strictly prohibited and will result in account closure:

• Placing bets using bots, automated software, or artificial intelligence.
• Exploiting any technical error or vulnerability.
• Placing bets in collusion with another player.
• Operating an account under a false identity.
• Using multiple accounts in a risk-free manner to meet bonus requirements.
• Harassing, threatening, or behaving improperly toward other users.

5.2 Safe Gaming Environment

q5bet uses SSL encryption and fair play technology to ensure that the outcome of every game is completely random and impartial. We conduct regular audits of our gaming systems.

If any player suspects fraud or irregularity, please notify our support team immediately. We investigate every complaint seriously.

6.1 Our Commitment

q5bet believes that gaming should be an enjoyable form of entertainment, not a source of problems. We are deeply committed to the physical and mental wellbeing of all our players.

If you notice signs of gaming addiction, you can contact our support team to access the following options:

• Setting deposit and betting limits.
• Voluntary account suspension for a set period.
• Permanent Self-Exclusion.
• Referral for professional support.

For more information, visit our Responsible Gaming page.

7.1 Ownership

All content on the q5bet platform — logos, designs, text, graphics, software — is entirely the intellectual property of q5bet. Reproducing, distributing, or using any content for commercial purposes without written permission is prohibited.

Game software and content belong to the respective provider companies and are protected accordingly.

7.2 User Content

If you submit any content via chat, comments, or any other means, q5bet reserves the right to use, modify, or remove that content. Offensive, hateful, or illegal content will be removed immediately.

8.1 Data Collection & Use

q5bet collects and processes users' personal data for the purpose of providing services, verifying accounts, and ensuring security. We never sell your information to third parties.

Full details on data storage and use can be found in our Privacy Policy.

8.2 Cookies & Tracking

Our platform uses cookies for session management and to improve the user experience. By continuing to use the platform, you consent to the use of cookies. Cookies can be disabled in your browser settings, though some features may not work properly as a result.

9.1 Service Availability

q5bet strives to maintain the highest standard of service, but we are not responsible for temporary service disruptions caused by technical issues, maintenance work, or any other reason. We may carry out service maintenance at any time without prior notice.

9.2 Gaming Losses

q5bet is not responsible for financial losses arising from gaming. Players place bets at their own discretion and at their own risk. We strongly advise that no one bet beyond their means.

9.3 Third-Party Services

q5bet is not responsible for the operations or errors of third-party game providers or payment services. The terms and conditions of third-party services are governed by the rules of the respective organizations.

10.1 Dispute Resolution Process

Any dispute will first be attempted to be resolved through direct negotiation. For this purpose, please contact our support team:

• Get instant support via 24/7 live chat.
• Send detailed information by email: [email protected]

If a resolution cannot be reached through negotiation, an arbitration process will be followed. Both parties will accept the arbitration decision as final.

10.2 Changes to Terms

q5bet reserves the right to amend these terms and conditions at any time. For significant changes, we will provide notice through the platform. Continued use of the platform after any changes will be considered your acceptance of the new terms.

10.3 Severability of Terms

If any provision of these terms and conditions is found to be invalid or legally unenforceable, the remaining provisions will remain fully in effect. Failure to enforce any provision does not mean we have waived our rights under that provision.

Support & Complaints

If you have any questions or feedback regarding these terms and conditions, please contact us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat — Log in to the platform and start chatting directly.
• Email — [email protected]

When submitting a complaint, including your user ID, a detailed description of the complaint, and the relevant transaction number will help us resolve it faster.